We are accustomed to the amenities that are available in our homes. Electricity, heating, gas - all this an integral part of our comfort.
Hot water is one of the most requested services. You are especially aware of this in summer season planned water shutdown, but it lasts a short period.
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What if during the year from the tap instead of hot water arrives slightly warm? And what temperature should the tap water be? apartment building? We will talk about the standards for the temperature of hot water in the apartment below.
What is the service life of gas meter according to the law, and what to do if it is overdue? find out right now.
What should be the quality?
What do SNIPs, GOSTs and SanPins say? In accordance with the Decree of the Sanitary and Epidemiological Service (SanPiN 2.1.4.2496-09 paragraph 2.4) certain rules have been introduced on the temperature regime delivery of water to residential premises.
This document indicates the temperature limits for water supplied to apartments. They are range from 60°С to 75°С.
It is this range that was not chosen in vain. If the temperature at the entrance to a residential building is above 75 ° C, then the likelihood of getting burn injuries will increase several times. This is especially true for children's and medical institutions.
At a threshold below 60°С the risk of growth of infectious agents, such as legionella, increases in a warm environment. At 70°C-80°C, complete disinfection occurs. An indicator of 40 ° C contributes the best breeding this bacterium.
In the SanPiN Resolution, paragraph 2.2, it is written that the water supplied to residential buildings must be of high quality: without bad smell without any aftertaste.
Must comply compliance with sanitary and epidemiological standards. In case of violations, organizations supplying public utilities, you need to determine the cause of the delivery and eliminate it.
Permissible deviation at the draw-off point
Government Decree No. 354 adopted allowable norms deviations in the temperature regime of hot water supply:
- for night time from 00:00 to 05:00 they correspond to 5°С;
- for daytime from 05:00 to 00:00 - no more than 3°С.
Moreover, if the deviation from the norm is greater than these values, then for every 3 ° C it is possible demand a reduction in utility bills by 0.1% per hour deviation.
If the device shows a temperature of 40 ° C and below, then payment must be made according to the standards of cold water. But for this it is necessary to have an official measurement certificate confirming the deviation from the norms.
How to write a complaint?
At repeated violation the temperature regime for the supply of hot water should be supplied to utilities.
It is important that this document is written correctly and reasoned.
In the header of the document, you should correctly indicate which organization and, if the specific name of the responsible person is known, to whom the complaint is directed.
The heading of the complaint is written:
- Statement of Violation of Regulations providing the population with public services in accordance with Federal Law No. 195, article 7.23
- The text of the statement states crux of the problem. It is obligatory to mention the measurement carried out and information from the drawn up act is entered: the date of the measurement, the name of the employee who carried out the measurement, the water temperature.
- At the end of the text of the complaint, a requirement is written to eliminate the causes that cause failures in the supply of hot water. It is worth pointing out the need to inform the applicant about the work carried out.
- The document ends with the indication of the date of its compilation and the signature of the applicant.
It is important to set a period for which recalculation is to be made.
The beginning of the period is considered the date specified in the official act, and the end should be the date when final check done after eliminating the reasons for the supply of water that does not meet temperature standards.
In case of refusal to recalculate, you should either apply to the court.
In cases of violations in accordance with Federal Law No. 195, article 7.23, persons those responsible may be subject to penalties.: for officials, the amount of the fine will be from 500 to 1,000 rubles, for an organization - from 5,000 rubles to 10,000 rubles.
When paying for utilities, any user wants to receive a quality product for their money. That is why you should not give up if lukewarm water flows out of the tap.
Knowing the hot water temperature standards, you can try to affect the services providing utilities: take measurements, draw up an act, recalculate, file a complaint with a higher authority.
On the provision of utility services for hot water supply of inadequate quality and a reduction in fees for hot water.
About how management companies profit from the supply of hot water is not enough high temperature you can learn from the video:
Hot water is what every person needs, regardless of the time of year and the temperature outside, whether he lives in Moscow or in a village in Siberia. The probability of timely elimination of foci of various viruses and infections, as well as the likelihood of the development of pandemics and epidemics, depends on the presence of hot water in the pipes. Well, among other things, this is a mandatory rule that allows you to observe sanitary and hygienic standards in the house, maintain cleanliness, live in comfort and not feel constrained by difficult life circumstances.
Basic temperature standards for hot water
According to the standards approved by SanPiN, the temperature of hot water should be approximately within the following limits:
- not lower than sixty degrees - in open heating systems;
- less than fifty degrees closed systems ah heat supply;
- no higher than seventy-five degrees - for both systems.
It is this temperature threshold that corresponds to sanitary standards and is necessary so that all harmful bacteria and viruses, which are abundant in tap water were doomed to perish. On the other hand, when water is supplied hotter than fifty-five degrees, there is a possibility of getting burned. Therefore, the use of hot water is recommended while turning on cold water. Temperatures above seventy-five degrees may well cause a quick breakdown of the plastic part of the water supply, which is in most modern apartments.
Deviation is already considered fifty-nine or seventy-six degrees. The minimum temperature of hot water must be ensured, regardless of the state of communications and heating equipment. All rules and conditions must be specified in the cooperation agreement between the client and the service provider.
What are the reasons for lowering the water temperature?
We all understand that some rules are immutable, especially when they directly relate to a person's health and are paid by him out of his own pocket. On the other hand, there are a number of reasons why the temperature of hot water can be lowered below normal, simply because it is simply impossible to do otherwise in the current situation. What are these cases?
- emergence emergency on the supply line, pumping station or breakdown of housing communications in your home.
- Implementation of planned and preventive repair work network communications.
During these events, the hot water supply may be interrupted, but this should not affect the quality of life of the residents. That is why there are norms that, in turn, limit the possibility of a prolonged cessation of hot water supply in an apartment building:
- eight hours in one month, in total;
- no more than four hours in a row;
- no more than one day (when it comes to an accident).
If these deadlines have been exceeded, then you have the right to recalculate the tariff plan. The latter for the time of turning off hot water (reducing its temperature) should be reduced by fifteen hundredths of a percent.
How to check the norm and where to turn in case of deviations from it
The measurement of the temperature of hot water cannot be carried out in the way that the inspector immediately wanted. There is a clear algorithm that must be followed, and only then the result will be recognized as true. In all other cases, measurements are considered incorrect and invalid.
- The faucet opens with hot water, and the water flows freely for two to three minutes. Thus, stagnant and cooled water in the pipeline descends, the temperature of which does not interest us.
- Under the stream of hot water, after equalizing its temperature to a uniform one, a special glass is placed.
- When the glass is full, it is removed, the tap is closed, and a sensitive thermometer with a scale of up to one hundred degrees Celsius (no less) is immersed in the glass.
- It takes some time for the thermometer to heat up, and then readings are taken from it.
Although, in general, enough is given for the hot water temperature wide range, small deviations from it in any direction are allowed.
AT daytime, from five in the morning to midnight, these are fluctuations of three degrees Celsius, and at night (from midnight to five in the morning) fluctuations of up to five degrees Celsius.
I must say that every three degrees of deviation reduce the tariff by one tenth of a percent, but only for the current date.
If you find in your apartment deviations in the temperature of hot water from the norm, you should first contact the housing and communal services. If these problems are caused by an accident and unscheduled repairs, then the dispatcher with whom you contact is obliged to notify you of this, informing you of the estimated time for repairing the breakdown. In the event that there are no reasons for lowering the temperature at your site, you should accept the application and consider it in the near future.
In order to be sure that the application will not be shelved, as is often the case in such institutions, be sure to write down the application number, the time you called the housing and communal services, and the name of the person who accepted the application. After that, they will definitely consider it, and you can be sure that in the near future there will be an increase in the temperature of hot water in your house to the normal limits, or some other measures will be taken.
The temperature of hot water depends both on the type of water supply systems and on the time of day. At night, the temperature can drop by 2 degrees lower than during the day.
Temperature standards
The standards for all indicators in the apartment must comply with SanPiN (sanitary rules and regulations) and GOSTs. SanPiN regulations for hot water in 2017 have not changed. These standards are adopted for reasons of expediency, since too cold or hot water may be harmful to human health. Citizens pay not only for the delivery of water, but also for the convenience associated with a certain temperature.
The water temperature directly depends on the type of water supply. Simply - cold and hot water should be their own, certain temperature. The temperature of hot water should be 60-75 degrees (not higher than 60 ° C and not lower than 75 degrees). This temperature is required for all places of water intake.
In a closed system, the water temperature should be 50 degrees (this is the minimum), in an open system - 60 ° C.
The following deviations are allowed by the rules for the provision of public services:
- decrease by 5 degrees during the night (from 0 to 5.00 in the morning);
- daytime temperature drop by 3 o C (from 5.00 to 0.00).
These rules are in place for human safety. With hotter water than the standard, you can get burned with varying degrees of severity. The high temperature is especially dangerous for young children, who can turn on the tap, but do not immediately figure out how to dodge or block the flow of water.
But not only therefore, the temperature of hot water should not exceed 75 degrees. The fact is that the plumbing in the vast majority of modern apartments consists of plastic. And, of course, increased temperature negatively affects all plastic parts.
An increase in temperature up to 76% is considered a violation. Just like its decrease to 56 degrees during the day or up to 54% at night.
How to take your own temperature
If it seemed to a citizen that the temperature of the hot water in the tap is much hotter than usual, then it should be measured in accordance with all the rules. It is possible to present requirements to a service organization only when measuring according to all the rules with the minimum allowable error. The thermometer must be in good working order and contain a 100 degree scale.
The algorithm of actions should be as follows:
- Open a hot water faucet while cold water should be closed. Water should drain within 3 minutes. Stagnant water is usually a little lower, so it should come off.
- Substitute a container under the stream of water, preferably with a volume of at least a liter.
- Without rearranging the container, measure directly under running water. It is desirable that the sensing element is located in the center of the water tank. In order for the experiment to be clean, it is not necessary to rearrange the container, let the water overflow.
- When the numbers on the thermometer are fixed, remember the result.
If the temperature does not comply with SanPiN, then you need to complain to the housing and communal services. It is best to call the control room first to find out what caused the increase. It is possible that you do not have to write a statement, since the change in temperature can be explained by preventive work or repairs on the highway. In this case, the dispatcher must report at what time the temperature returns to normal.
If a good reasons No, you should write a statement with a request to fix the problem. The application must be written in 2 copies, on one of which ask the secretary to put a mark. The second copy of the application is a guarantee that the secretary will transfer your complaint for consideration.
On the video about checking the temperature of hot water
Suspend the water supply in the event of a scheduled inspection can be no more than 4 hours. It is at this time that the temperature of the water in the tap may change. After a while, she will recover.
Hot water is an integral part of human comfort, just like electricity, gas and heating.
Often, citizens are faced with a situation where hot water can only be called because it flows from a hot tap. Naturally, such cases do not please anyone.
Therefore, you should figure out what to do in such situations, because the temperature of hot water in the tap according to the SNIP standard in 2019 is strictly established. The 2019 standard remains unchanged compared to the previous ones.
In accordance with sanitary regulations and norms under the legislation of the Russian Federation, allowable limits hot water should be between 60 and 75 degrees. It is these values that you need to focus on.
All citizens have the right to use hot water and complain when faced with a violation of SanPiN. Because if the water flows very cold, then a person not only loses amenities, but also endangers his own health.
The temperature regime of hot water, which is supplied to the water supply systems of an apartment building, is established by the Sanitary and Epidemiological Service, SNIPAs and GOSTs.
In accordance with the above acts, the hot water standards are as follows:
- Not less than 60 degrees for an open heating system.
- At least 50 degrees in a closed heating system.
- Not higher than 75 degrees, regardless of the system.
This is exactly what hot water should be in a tap according to GOST. The lower threshold of the norm is set in such a range to protect water from pathogenic bacteria.
If the water temperature exceeds 75 degrees, this can cause failure of the plastic water supply system that is installed in each modern home. But these standards do not depend on the type of water supply system.
It is worth noting that in the legislation, which is also valid in 2019, you can find permissible deviations from the norm.
They should be no more than:
- three degrees in the daytime;
- five degrees at night.
If the deviations are greater than the specified values, then consumers have every right to demand a reduction in fees. If hot water is at low temperature or does not reach 40 degrees, its cost should be calculated as for cold water supply.
If the water temperature is too low, it can cause contamination of the liquid by pathogens. infectious diseases and bacteria. At the set minimum temperature threshold, harmful bacteria are doomed to death.
Very hot water can cause skin burns.. Even at a temperature of 55 degrees there is a risk of burns. Therefore, citizens who are connected to an open water supply system are advised to mix hot water with cold water.
Exceeding the temperature threshold will cause damage plastic systems water supply. We will have to make repairs, and who should pay for it is a big question.
In addition, all the time while the citizen will find out the reason, and he will have to sit without water to look for the culprit in this incident.
If the water temperature drops to 59 degrees or rises to 76 degrees in open system water supply - this is considered a violation of the rules for the provision of public services. But minor deviations from the norm are provided for by the rules.
A complete suspension of hot water is possible in two cases:
- If an accident occurs at the pumping station or supply line.
- Planned or preventive work is being carried out.
In the second case, you can deprive the water supply of no more than 4 hours.
A resident of an apartment building must understand that if the water temperature at the time of the intake is less than 40 degrees, then payment for its consumption must be made, as for cold water.
In order to recalculate at such tariffs, it is necessary to take measurements of the water temperature.
If the hot water is low temperature, first of all, you need to contact the dispatch service of the management company or housing and communal services. You must submit an application for a water temperature below the required one.
The application must be recorded in writing indicating the number of the application, the time of its acceptance and the name of the dispatcher.
It may turn out that the drop in the temperature regime of the water occurred as a result of a technical malfunction of the pipeline or for some other reason. In such a case, the dispatcher must notify the emergency mode and troubleshooting lines.
In a situation where the water temperature is lowered for unknown reasons, it is necessary to agree on the day and time of the measurements. After the implementation of this procedure, an act is drawn up.
The number of copies should be the same as the number of participants in the procedure. According to the results of measurements, there is or is not a recalculation of the payment for hot water according to the billing of cold water.
If the temperature regime of the water in the tap is violated regularly, the consumer has the right to contact the utility with a complaint. It will certainly be considered, but it is important to draw up a document correctly and argue the problem as clearly as possible.
Main points of complaint:
This document can be issued both in printed form and written by hand in two copies. One copy remains with the consumer, and the second is transferred to the management company.
During a personal visit, you can be required to register a complaint in your own presence and put the incoming number on your copy.
By law, a complaint from a consumer must be considered within 30 days from the date of its filing.. Sometimes management companies respond to a written request faster.
If several consumers are dissatisfied with the quality of water, then the speed of consideration and resolution of the problem will be influenced by a collective complaint.
In case when Management Company will not respond and take measures to solve the problem, you should contact the state supervision structures - Rospotrebnadzor and the prosecutor's office.
In order for the appeal to the management company with a complaint about the non-compliance of the water temperature with the norms to give a result, you need to have evidence.
Therefore, a citizen who considers himself injured due to violations of the SanPiN order and wants to defend his rights must know the rules for measuring the temperature of hot water in an apartment. This is a simple procedure that does not require much time.
The temperature of hot water in the tap is measured with a thermometer with a scale of 100 degrees. A person must prepare this device in advance and strictly adhere to the algorithm of actions that lead to accurate results:
For a period of time when hot water supply did not meet the norm, the consumer has the right to demand a recalculation.
This will again require an act drawn up by representatives of the management company and signed by two parties. You should go to the company with him and write a statement.
The application must indicate the period for which the recalculation of the fee is required. In this case, the date of drawing up the act will be the beginning of the period, and the date of the final check, if the cause is found and corrected, will be the end.
If the hot water temperature does not comply with SanPiN standards, then the billing department reduces the utility bill for hot water in the specified period:
- By 0.1%, when the indicators are below the norm by more than three degrees during the day.
- If the temperature from the hot water faucet is below 40 degrees, the fee must be charged at the same rate as for cold water.
Thus, the temperature of hot water in the tap according to the SNIP standard in 2019 is at least 60 degrees Celsius - if the system is open, and at least 50 degrees Celsius - in a closed system.
Hot water should not be higher than 75 degrees, this limit does not depend on the water supply system.
In the case when the temperature of hot water is lowered for unknown reasons, you need to contact the management company and agree on the day and hour of the measurements. Based on the measurements taken, the payment for hot water is recalculated according to the tariffs for cold water.
All residents apartment buildings they know well that the temperature of hot water in the tap, according to the standard, should be ... hot. If you ask several people in a row, it is unlikely that someone will be able to immediately clearly explain what are the values of permissible parameters, how they are measured, and who should monitor all this. Such ignorance of residents is often used by unscrupulous representatives of management companies who send astronomical bills for services that no one even dreamed of. If the water temperature clearly does not meet the standards, it is necessary to take some measures, contact the appropriate authorities. There is also little clarity on this issue. Well, we'll figure it out.
Why is temperature control important?
First of all, compliance with the temperature regime of hot water supply is prescribed by the requirements of GOST, SanPiN and SNiP standards. In addition, the provision of hot water supply is a service paid in accordance with the current tariffs and requiring compliance with the terms of the contract between the consumer and the supplier. There are more specific reasons forcing to strictly observe the temperature regime of hot water supply:
- Lowering the water temperature below the minimum set threshold can provoke the growth or outbreak of infectious diseases, while if the specified temperatures are observed, pathogenic bacteria die.
- Excessively hot water can cause burns.
- Most modern apartments are equipped with plastic piping or other plumbing fixtures. Excessively heated water can disable them, melt or cause deformation.
Utilities in our country often violate the standards for hot water temperature
Finally, we should not forget about the most important thing - the convenience and comfort of consumers, because hot water is supplied only for them. It should be borne in mind that in the vast majority of cases, people complain about too cold water.
It is important! Complaints about excessively hot water are much less common, since there are much fewer conditions for creating such situations, and it is much easier to solve the problem. Basically, people are outraged by the need to pay for hot water, but in fact not be able to use it.
In order to understand the difference in the reaction of human skin to contact with water of different temperatures, we will compile a small table.
The temperature of hot water in an apartment building
So, the temperature of hot water in an apartment building is not someone's whim or opportunity, but a strictly standardized indicator that must be observed. It should be clarified that the temperature requirements are duplicated in SNiP, SanPiN and GOST, although they do not differ from each other. This situation arose because of the need to coordinate technical, sanitary and general standards, bring them into full compliance, eliminating the possibility of discrepancies and abuses. Otherwise, confusion could arise when doctors nod at technicians, technicians at GOSTs, and so on without end. The value of the standards has been worked out by many years of practice, the existing equipment is configured for it, it allows you to get the most comfortable mode of hot water supply.
Standards SanPiN, SNIP and GOST
The temperature of hot water, measured in a standard way at the point of analysis, must be in the range from 60 ° to 75 °. Wherein:
- Not lower than 60 ° - in open water supply systems;
- Not lower than 50 ° - in closed water supply systems;
- Not higher than 75° - in any case.
A lower temperature (from 50°) is allowed for closed systems and applies to heating. Analysis of water for domestic needs is not carried out from them, so it makes no sense to consider them.
You can measure the water temperature yourself
These standards have been in force for a long time and have been worked out by many years of practice. Any serious deviation from the set values means serious changes in the technology of hot water supply, the presence of any violations or omissions. At the same time, there are permitted deviations from the specified values, due to the lack of water intake at night. Hot water tends to cool down. Being in pipelines without movement for a long time, it loses thermal energy. The values by which the temperature can be reduced due to the natural loss of heat are also clearly defined by the current regulations.
Permissible parameter deviation
In 2011, a Government Decree was issued Russian Federation No. 354 "On the provision of public services to owners and users of residential premises in apartment buildings and residential buildings." It clearly indicates all the parameters and conditions for the supply of both hot and cold water. Among others, the permissible deviations of the water temperature at the points of analysis are indicated:
- At night from 00 to 05 hours - no more than 5 °;
- In the daytime from 05:00 to 00:00 - no more than 3 °.
It also states that at a temperature of hot water below 40 °, the calculation should be made as for cold water. This Ordinance is a very useful document that allows homeowners to assert their rights in court or other instances.
Tenants of apartment buildings should know the regulatory indicators and be able to defend their rights
It is necessary to have a copy of this document in order to substantiate your claims to the representatives of the service provider at the right time. It also indicates the maximum period during which the absence of hot water is allowed - a total of no more than 8 hours per month or 4 hours at a time. An exception is made in the event of an accident on a dead end line, for such situations a maximum limit of 24 hours is set.
Minimum temperature
Taking into account the allowable deviations, the lowest temperature of hot water at the draw-off points can be:
- At night (from 00 to 05) - 55 °;
- In the daytime (from 05 to 00) - 57 °.
Any consumer knows that hot water gets very cold at night. Immediately after opening the tap, its temperature is obviously below the standard values. On this account, there is also a rule according to which water should gain the necessary parameters when passed for 3 minutes (no more). If this does not happen, there is a violation of the rules for supplying hot water.
Reasons for the drop in temperature
The main reason for the drop in temperature is the usual loss of thermal energy when the water in the pipelines is still. At night, the water intake stops almost completely, which causes a noticeable cooling of hot water, when it takes some time to pass it, waiting for the temperature to rise. Most users treat this with understanding, although if the wait is too long, legitimate questions arise - all the time, while cold water runs from the hot tap, the meter regularly winds up the amount of payment for the consumed resources.
Even if the water is below the set temperature, you have to pay for hot water
In addition to this natural cause others are possible:
- The pipelines of the circulation system are gradually clogged with salts, sludge and sediments, which significantly reduces their throughput and changes the mode of water supply.
- The condition of the valves and stop valves often requires urgent intervention.
In the overwhelming majority of cases, the culprit of such situations is operating organizations that use the labor of unskilled or negligent workers who allow abuse or deliberate restriction of the supply of hot water and cold water in relation to the standard parameters. If the user is convinced that his rights are being violated by the operating (managing) organization, he must file a complaint with the relevant supervisory organizations. In practice, it was found that the most effective is the appeal to the housing inspection. Often, one mention of it is enough for public utilities to regain their former vigor and begin to eliminate comments that they had not reacted to before.
Rules for measuring the temperature of hot water
Before making an official request to the management company, you should independently measure the water temperature. This is necessary at least in order to make sure that you are right and have specific figures on hand, on the basis of which any claims can be made. It should be borne in mind that these data are necessary only to be sure of one's own correctness, to confirm the correctness of one's own assumptions. They cannot be used as an official document confirming the fact of violations.
It is important! To obtain a full-fledged document, it is necessary to make measurements established order, in the presence and direct participation of representatives of the managing organization.
Procedure:
- The temperature is measured.
- An act is drawn up, which reflects the results of measurements.
- The act is signed (or not) by representatives of the management company and the owner of the housing (recipient of services).
The temperature measurement procedure must be carried out according to certain rules. There is such a document - Guidelines MUK 4.3.2900-11 "Measuring the temperature of hot water in centralized hot water supply systems." It clearly defines the course of action. In particular, the approximate pressure of the jet during sampling is indicated - at least 2 l / min. It is not uncommon for utility engineers to turn the taps off as far as possible, claiming that "at least" means "as much as possible." Formally, they are right, but in normal household use, no one opens the water so that the spray flies in all directions.
It is important! In addition, it is necessary to remember about the time of preliminary draining of water. In this matter, one should be guided by Government Decree No. 354, where the time is clearly indicated - 3 minutes.
A representative of the management company may begin to refer to the same Guidelines MUK 4.3.2900-11, which says about holding until a stable temperature is set for up to 10 minutes. The situation is controversial, but not a stalemate. The fact is that the Government Decree has much more weight than departmental rules, therefore, in this case any court will be on the side of the user.
Based on the measurement results, an act is drawn up.
Act on the results of checking the temperature of hot water
Often they make up plain paper by hand, on which they put all the necessary signatures and seals. They are also valid, although the level of organization of work in such management companies is immediately visible, which may indirectly affect the decision of the court. It must be borne in mind that if employees of the management company violate the rules for measuring temperature, or try to somehow rig the results, the user has the right to refuse to sign such an act. In such cases, it has no legal force and is not recognized by the court.
What if the hot water is low temperature
As a rule, the first thing people do is contact their management company. This is quite reasonable: hot water supply is their economy, and they decide the issue. Most often this happens - clogged risers, failed valves and other problems are found. However, sadder stories also happen when you have to act more formally. First of all, you need to understand what results you need to achieve. Usually this:
- Correction of the situation with the water supply;
- Recalculation of the fee for the entire time during which the service was not received in the proper amount.
To do this, follow these steps:
- File a formal complaint with the management company about inadequate hot water temperature.
- Wait for the engineers to visit, measure the temperature in the prescribed manner.
- Draw up an act on the results of measurements.
The received act (copy) is already an official document confirming the fact of violations and giving grounds for applying to the supervisory authorities.
How to write a complaint to the management company
A written claim is drawn up addressed to the head of the management company, which indicates the essence of the problem.
Application form to the management company
As can be seen from the text of the form, the user must first measure the water temperature. This will not be considered a proven fact, but will make the claim more substantiated. After receiving such a statement, the head of the Criminal Code is obliged to respond to the user within 3 days and give him information about further intentions. The date and time of the check is usually assigned.
Where to go
Having an act of checking the temperature in your hands, you can contact more influential authorities:
- Prosecutor's Office;
- State Housing Inspectorate.
Practice shows that the most influential and effective option there will be an appeal to the Housing Inspectorate, and here's why: the court and the prosecutor's office will definitely react, but as the issues raised earlier are resolved. That is, until the case reaches the consideration of the complaint received, it can take many months. All this time, the situation with the supply of hot water will remain unchanged. In addition, the specificity of these organizations is such that the punishment of the guilty is at the forefront. This means that even if a positive result is obtained, it is quite possible to remain with an unsatisfactory hot water supply regime.
Appeal to the Housing Inspectorate brings much more successful results. The application is made in free form and submitted to the organization physical form(not electronic). According to the law, the application will be considered within 30 days from the date of submission, after which the applicant will receive a written response outlining the list measures taken. In addition, often the very intention of the user to contact the Housing Inspectorate affects public utilities much more effectively than all threats of judicial or prosecutorial sanctions.
It is important! Here is a specialized supervisory organization that has a lot of leverage on the management company up to the suspension of activities. It is much easier for them to resolve the issue peacefully than to contact powerful representatives of the State Housing Inspectorate.
Recalculation of DHW payment
By current rules for every 3° decrease in temperature, the payment is reduced by 0.1% per hour. That is, if the temperature at the point of intake is 51 °, then, taking into account the permissible deviations, 14.4% of the payment amount will “run in” in 3 days. When the temperature of hot water is below 40 °, you have to pay for it as for cold water. In this case, the management company itself will not recalculate. It is necessary to collect all the documents confirming the fact that the service was not received in the proper volume and apply to the court with them.
It is important! If it is not possible to prove the non-compliance of water quality regulatory requirements, the recalculation will be denied. Therefore, it is important to immediately document all detected deviations, otherwise it will be very difficult to prove the existence of the problem retroactively.
Video: how they steal on our hot water
The temperature of hot water is one of the most "sore" issues. Many management companies save on heating, this is especially noticeable in regions with high prices for electricity. However, the problems of the Criminal Code should not fall on the shoulders of residents of apartment buildings. They pay utility bills and should not receive less of them in any form. In addition, excessively low water temperatures can cause the spread of pathogenic bacteria, an example of which happened not so long ago in one of the regions of the country. The discrepancy between the DHW parameters led to an outbreak of infection that claimed the lives of 5 people. If the temperature of hot water was within the norm, the bacteria would die within a few minutes. Considering the severity of the consequences, it is necessary to treat compliance with the norms and requirements of SanPiN in the most rigorous way and respond to identified shortcomings immediately.
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