Received documents do not pass the next stage of processing. Features of the organization of work with personnel documents

In the general case, the content processing of a document in the broad sense is the execution of any actions that improve the life of the population or the efficiency of the functioning of municipal services. However, in the administrative apparatus of municipal organizations, the processing of documents is understood in a narrower sense - as the development of certain management decisions, which are again formulated in the form of documents.

Closely related to the notion of processing is the informal notion of document execution. The order of execution strongly depends on the type of document, on which section of the work it belongs to, etc.

At the same time, we will keep in mind that automated document processing never gives 100% paperless work, but always coexists with the processing of paper copies of a document. Automation technology is joined with manual processing at the stages of entering a document into a computer and printing. In addition, often when storing data about a document on a computer, it is necessary to verify them with notes entered by hand on paper (resolutions, visas, signatures). Therefore, we will follow the step-by-step processing of documents, both in a computer environment and on paper.

Here is an approximate procedure for the execution of an incoming document of official correspondence.

1. Determination of the recipient of the document within the municipal organization. The recipient may be an official who has the right to sign for correspondence with external organizations or a structural unit. The stage is carried out in the expedition of the organization.

2. Letter registration. The letter is assigned an account number and an incoming date. The stage is carried out in the office (or its division in large organizations) that serves the official to whom the correspondence from the expedition is sent.

3. Overlay resolution. The decision maker, having read the document, imposes a resolution on it, puts (or not) it under control, indicating the date and signs it. This determines the unit or person who will execute the document.

4. Determination of the performer, in the event that the letter is control. The head of the department, which, according to the terms of his duties, will have to deal with the document, determines the specific executor (executors), indicating, if necessary, the details of the order, the deadline for its issuance and the expected deadline for execution. Depending on the structure of the organization, this operation can be multiple - the document is returned to the office, where the operation is re-marked and put under control.

5. End of performance. Based on the personal report of the performer or any document, the date and result of the performance are recorded. For example: the proposal was rejected on the basis of such and such a clause of such and such a Law. Execution may end with a decision on the need to transfer the document to another organization (according to the profile of the document or for examination, etc.).



6. Consideration of the document in another organization. This stage, as a rule, begins with sending a document with a cover letter to another organization, and ends with receiving a response from there (Correspondence).

7. Additional control. If, after consideration in another organization or for some other reason, the execution of the document is not completed, and the control period has expired, the document is put under additional control, with re-filling in the relevant details.

The operating experience of computer systems for automated document processing allows us to clearly classify operations that implement the described "paper" document processing technology:

Entering information, i.e. filling in the "electronic card" (passport) of the document and setting links to files of factual information;

Storing the entered information in the database;

Periodic adjustment of the entered information;

Search for documents in the database;

Formation of certificates, summaries, reports and their issuance on the screen and for printing;

Control of the execution of documents (printing reminders to performers, controllers a certain number of days before the deadline).

The execution of an outgoing document (initiative, response), or within it an executive document, protocol in an automated document processing environment will be as follows:

1. Preparation and approval of the original document. The document is directly prepared on the contractor's computer and agreed with the manager. It may consist of text files, spreadsheet files, bitmaps, database files, or a combination of any of the above.

Operation - preparation of factual information.

The result is a file or set of files of any format.

Reception and processing of incoming (incoming) documents is carried out by the secretary-assistant or an employee of the clerical service. Received documents go through the following stages (Fig. 2):
primary processing;
preliminary review, markup;
registration;
consideration of documents by management;
direction for execution;
execution control;
execution of documents;
filing documents in cases.
The primary processing of incoming documents is to check the correct delivery of letters. All envelopes are opened, except for personal correspondence (marked "Personally"). Then it is necessary to check: the correct addressing of the document enclosed in the envelope; the number of sheets of the document; availability of applications. In the absence of attachments or sheets of the document, the sender of the letter is informed and a mark is made on the document itself and in the register of incoming documents in the "Note" column.
Envelopes, as a rule, are destroyed, except in cases where only the sender's address, date of dispatch and date of receipt can be determined from the envelope, or when the envelope is marked "Confidential", "Urgent".
Preliminary consideration of incoming documents is carried out in order to distribute documents into registered and unregistered ones. On the registered documents, the requisite “Receipt mark” is affixed by an automatic numerator, containing the name of the recipient company, the date of receipt, and the incoming document number. The admission mark is not put on the annexes to the document, as well as prospectuses, catalogs and other materials that are not subject to registration.
The secretary-referent must carry out "filtering" of incoming documents sent to the head. The most important and urgent of the documents received should be submitted to the head of the enterprise for consideration, which are put together by the secretary in a special folder for subsequent reporting to the head. Other documents that do not require a decision at the level of the head can be transferred to the deputy head of the enterprise, to structural divisions or immediately to the executors. With the modern organization of labor and the growth of the qualifications of workers, the number
The number of documents transferred directly to structural subdivisions or executors will increase.
On documents transferred to structural divisions, in the upper right corner of the first sheet, the secretary-referent affixes the symbol of the structural division, for example: "OR" - the advertising department or 05 - the number (cipher) of this division. When transferring documents directly to deputy heads or performers, their surnames or initials are indicated. This entry is circled to distinguish it from other marks. A number of firms use the symbol of senior officials, which is used when marking and sending documents, for example, 01 - general director, 02 - deputy. director, etc.
To a large extent, the process of preliminary consideration of documents is facilitated by a desktop sorting device, consisting of trays (sections) with labels for inserting symbols (indexes) of company executives, structural divisions or performers. Incoming documents are simply laid out in the appropriate sections. With a small amount of documents, special folders with separators can also be used for these purposes.
Upon preliminary consideration, it also becomes clear whether the documents transferred to the company's management need to be selected for additional materials (previous correspondence, contracts, regulatory documents, etc.). These documents are selected by the assistant secretary and transferred along with the incoming document to the head of the company. If the duties of the assistant secretary include a report on the documents received, he himself must first familiarize himself with these materials.
Without preliminary consideration, documents are transferred to the destination, having an indication of a structural unit or the name of an employee of the company in the address.
The transfer of incoming documents for consideration by the management of the company should be carried out after registration.
After registration, the documents are submitted for consideration and decision to the head of the company. Making a management decision on a specific document is one of the main functions of a manager, a central, decisive link in management technology. The head of the company, considering the incoming document, must determine the contractor, give clear and specific instructions for the execution of the document and set realistic deadlines.
These instructions should be issued in the form of a resolution on the document itself. Information taken from the resolutions (performer, deadline) is additionally entered by the secretary-referent in the registration book. The resolution may be the basis for taking the document under control. If several executors are indicated in the resolution, then the document is transferred to the first in the list, which is considered the responsible executor.


When reviewing documents, the manager must adhere to the recommendations, the observance of which allows to speed up the passage of documents, avoid failures in the processing of documents, create conditions for their timely and high-quality execution, and also consider documents on the day they are received and on the same day (in extreme cases, the next day) to return to the secretary-referent.
The desire of individual managers to have their own “archive”, consisting of copies of received or signed documents, indicates a low managerial training of the head or distrust of the assistant secretary. Documents in this case are stored in an unordered manner, and their search is difficult. Such "archives" should not exist.
With the resolution of the head, the document is transferred to the responsible executor against receipt in the register of incoming documents with the date of receipt by the executor. The transfer of documents between executors can be carried out without receipts, with the exception of documents marked "Confidential".
To ensure the prompt execution of the document by several executors at the same time, the assistant secretary copies the incoming document and transfers copies to the executors. The document is in the work of the contractor until the final resolution of the issue. When the work on the document is completed (a response document has been drawn up, a specific action has been performed, a task), a mark is placed on the document about its execution and direction to the case. After that, the received document and a copy of the answer to it are filed in the relevant cases.
In a company, for a number of documents, an order can be adopted in which the consideration of documents by the head is carried out after the completion of their execution, simultaneously with drafts of internal or sent documents prepared for signing. This will save the manager's time due to not double, but single familiarization with the document. But in order to introduce such a procedure, it is necessary to clearly distinguish which types of official documents can be processed in this way and which not, and to carry out the stage of testing this procedure in practice.

The next type of documentation activity is document processing - represents a set of operations and is divided into technical (technological, formal) and creative (content, information).

In the process technical processing the document is endowed with identification features (number, index, code, etc.). Technical (technological) processing is aimed at creating conditions for further effective work with the document. With regard to management documentation, it includes the following main stages:

  • - receiving and processing documents. In large organizations, it is carried out by expeditions or a dedicated employee, and in small institutions - by a secretary-referent. The integrity and completeness of the document are checked. On all documents arriving at the organization, a special mark (props) is affixed on the receipt of the document by the organization (date of receipt and accounting serial number);
  • - distribution of received documents between structural divisions, performers;
  • - registration of documents assigning a registration number to the document and entering data about the document into the registration and accounting form. Registration is carried out in order to record documents, control their execution and information and reference work. The registration index assigned to the document provides the possibility of its subsequent search in the database of documents of an organization, enterprise, institution, firm;
  • - control over the execution of documents - carried out by the document management service or by the secretary;
  • - information and reference work - represents prompt informing on the basis of the created reference file about the documentary resources of an organization, institution, enterprise;
  • - sending documents.

It should be noted that the document processing technology differs from data processing in computer science, where the technological operations (procedures) are: data collection, their formalization, filtering, sorting, archiving, protection, transportation, transformation.

Unlike the technical creative processing directed directly at the content, the text of the document. It includes, first of all, analytical-synthetic processing carried out for the purpose of collapsing information. Even in the Middle Ages, court officials compiled abbreviated texts of state documents for kings and ministers.

concept "information collapse" has become widespread in our country since the early 1960s. in connection with the increase in the volume of scientific works. The purpose of folding is to transform the content of the source text into a more concise form while maintaining or somewhat reducing its information content. The folding is carried out in such a way that, if necessary, it is possible to expand the documented information. This is achieved by maintaining the so-called "semantic milestones", "semantic strong points".

An example of this kind of folding is the compilation of an individual summary.

Information folding is subdivided into lexical and semantic. In the process of lexical folding, the physical volume of the text decreases due to the sign component with virtually no change in its information content. For this purpose, abbreviations of individual words or even entire sentences, abbreviations, symbols, translation into another sign system (the use of formulas, graphs, tables, etc.) are used. Semantic folding is carried out in order to reduce the physical volume of the text. It directly affects the content of the text of the document, reducing its information content. As a result of semantic folding, irrelevant (i.e., unimportant, insignificant) and informatively redundant fragments are removed from the text, including by paraphrasing them 1 .

In addition, folding can be classified:

  • - on degree of formalization of the process(intuitive; algorithmic, including questionnaire; automated);
  • - on the number of rolled documents(abstract, abstract review);
  • - on coagulation depth(bibliographic description - a set of bibliographic information about a document given according to established rules; annotation; abstract);
  • - on type of analysis(documentographic, as a result of which, for example, bibliographic descriptions, annotations arise; factographic - factual reference, abstract, etc.; conceptographic - analytical review).

Thus, in the process of analytical and synthetic processing of information, the following is carried out:

  • - firstly, the quantitative transformation of information (information folding - bibliography, annotation, summarizing; consolidation of large information arrays in the form of databases and data banks);
  • - secondly, its structural ordering (systematization, objectization, etc.).
  • 1 BlumenauD. AND. Note-taking of electronic documents by the method of visual scanning of marked-up text // Scientific and technical libraries. 2006. No. 9. S. 43-44.

As a result of analytical and synthetic processing, primary documents are transformed, so-called secondary documents - bibliographic manuals, abstract journals, abstract translations, literature reviews, annotations, theses, summaries. They may be printed or machine readable. This is done by the bibliographic and abstract services of the country's major libraries, centers of scientific and technical information, as well as modern firms that produce electronic (including network) information resources. By the way, the first abstract journal appeared in 1665 in France and was called "Le Journal des Scavans".

Among the information centers that process huge amounts of documented information and at the same time produce large quantities of abstracts of articles, books, patents, are, in particular, the Institute for Scientific Information on Social Sciences of the Russian Academy of Sciences (INION RAS), Derwent - Derwent Publications (Great Britain) , Information service of The New York Times, which creates bibliographic descriptions with abstracts (from 50 to 150 words) of all materials not only from this newspaper, but also from 70 major US periodicals.

Currently, attempts are being made to automate the processes of analytical and synthetic processing of documented information, in particular, with the help of automated abstract preparation technologies based on the processing of full texts. However, this technology is still far from perfect.

The highest level of creative processing of documented information is information and analytical activities, which has been gaining in recent decades, and in our country since the 1990s, is becoming increasingly widespread.

According to experts, the structures that carry out this kind of activity have much in common with other types of information and auxiliary services, such as libraries, archives, scientific and technical information bodies, and others. However, unlike traditional institutions involved in the quantitative transformation of information and its structural ordering, information and analytical services perform, first of all, the task of qualitative and meaningful transformation of information. In this respect, they functionally intersect with scientific and managerial activities.

Information and analytical activity has been an important component of management and an instrument of power since ancient times. However, until recently, it was not institutionalized and formalized. Today it is being institutionalized. Systems of institutions, services, divisions are being formed as part of various organizations, firms and departments involved in information analytics in their field (in the structure of government bodies, in business, in the media, with political parties and movements). The tasks of analytical services, departments, employees holding relevant positions include the collection and analysis of information, as well as the development of options for management decisions.

The formation of independent commercial information and analytical services, such as rating agencies, has become widespread; news agencies publishing various digests, bulletins, etc.; some types of centers engaged in consulting, expertise, information monitoring, etc.

An important variety of this kind of activity has become the so-called "mass analytics". In various media, information and analytical headings, programs, genres have been formed, designed for the general public and carrying out an examination of current events and trends in domestic and world politics, economics, social, environmental and other problems.

A significant information and analytical activity is carried out by such large information structures as the Russian Information and Telegraph Agency (TASS), Interfax, the Russian news agency Novosti, etc., as well as similar services in almost all countries of the world, including the Associated Press ( USA), Reuters News Agency (England), Xinhua (China) and others.

Acceptance of documents.

Receipt of documents to the organization , those. receiving them at the post office or through other channels, performed by an authorized employee of the institution. During non-working hours, correspondence is received by the duty officer of the institution.

Correspondence can be delivered to the expedition by postal workers, come to the expedition from couriers of other institutions and visitors.

Obtaining documents on technical means of communication(telephone, telegraph, telefax, e-mail) is carried out by authorized employees directly in the organization. Important messages require confirmation. The content of such documents is not reported until confirmation is received.

Telegrams received by the organization are accepted against receipt with the date and time of receipt. Registered according to the same rules as letters.

Reception and primary processing of documents, including those created using computer technology, in organizations with a small amount of document flow is performed by a specially appointed person (secretary, clerk, office manager, office work inspector), and in organizations with a significant amount of document flow - one of the structural divisions of the clerical service, for example, an expedition.

Upon receipt of documents, first of all, it is checked correct addressing. Then checked packaging safety. If the packaging is damaged, then the completeness of the materials sent is checked with particular care. Examination the number of sheets and the presence of applications to the main document is carried out for the purpose of control and accounting. In the absence of applications or sheets in the registration form, a corresponding mark is made in the "Notes" column.

Upon receipt of such correspondence, the identified defects are recorded, in serious cases a certificate (memorandum, act) is drawn up, which is attached to the received documents for the management to make a decision on this fact.

But the incident should not cause the termination or slowdown in the processing of incoming documents.

At damage to the document itself make a note on the bottom margin of the last sheet "Document received damaged", note mechanical damage and inform the correspondent about it. In some cases, for the reasons listed above, the document may be returned.

Registered and valuable letters, parcels after checking their number in necessary cases - the weight of the shipment and the safety of the seals , as well as telegrams, employees receive against receipt in registers, receipts and accounting journals.

Primary processing of documents (unpacking, sorting)

Opening envelopes. All envelopes are opened, with the exception of personal correspondence (letters marked "personally"), correspondence addressed to public organizations.

On all documents, without exception, it is affixed mark of receipt of the document in the organization . It is affixed in the form of a stamp by hand or with an electric stamper in the lower right corner of the first sheet of the document. Unopened letters are stamped on the envelope, after which the letters are handed over to the addressees.

At the first stage, only the date of receipt is entered in the stamp, if necessary, hours and minutes, which confirms the fact and time of receipt of the document by the institution. The name of the organization is indicated in the stamp, a place is provided for the subsequent affixing of the incoming registration number.

Document sorting- this is the distribution of received documents registered and unregistered. Documents that are not opened are immediately transferred to the destination. Then unregistered documents are postponed. And finally, the documents to be registered.

Upon receipt of machine-readable documents (floppy disks, tapes, typescripts, etc.), the expedition processes a cover letter for them, and machine-readable media are transferred to the computer center without opening the package.

3. Preliminary review and distribution of documents is carried out by the most qualified employees of the documentation service, who are well aware of the functions of structural divisions, the terms of reference of managers and specialists.

The purpose of the preliminary review is the distribution of documents into those requiring mandatory review by the management and sent directly to the structural units and responsible executors.

Documents submitted without prior consideration:

Addressed to the head of the enterprise and his deputies,

addressed to specific structural units,

addressed to specific officials.

Effective assistance in the preliminary consideration of correspondence is provided by the following regulatory, methodological and reference materials:

Regulations on the organization and its structural subdivisions;

job descriptions;

nomenclature of cases;

a list of documents requiring mandatory review by management;

· technological graphic schemes of the sequence of forwarding processing and distribution of various incoming documents, etc.

The following groups of documents are formed:

1) a group of documents addressed to the management of an institution or an institution without indicating a structural unit;

2) a group of documents addressed to structural divisions, including specific documents (planning, supply, accounting, etc.) of functional structural divisions and response documents to requests from divisions;

3) a group of proposals, statements and complaints of citizens, including those addressed to structural units.

1) Documents addressed to the management of the organization or without specifying a specific official and structural unit are preliminarily considered in the DOW service (for example, in the office).

Documents addressed to the organization without specifying a specific structural unit or official are subject to mandatory preliminary review by an employee of the DOE service.

The head of the office or his deputy (referent) gets acquainted with the content of the documents received by the office and distributes them among managers, structural divisions and specialists, depending on the nature of the issues raised in the documents.

2) Documents that do not require a decision at the level of the management of the institution are distributed by structural divisions. A note is made on the document indicating the index of the unit or the name of the specialist. Such a litter has the force of a leader's resolution.

The main part of the received documents (about 80%) is sent from the office to structural units for execution or familiarization and use in work. Documents to be kept in the files of the office are stamped "To be returned". In copies of the RKK, a mark is made on the transfer of the document: the index of the unit, the date, the name of the person to whom the document was transferred are indicated. One copy of the RKK is placed in the reference file of the office, the second copy, along with the document, is sent to the documentation service of the structural unit. An additional copy of the RKK for controlled documents is transferred to the control group of the office.

3) Proposals, statements and complaints of citizens transferred to a special unit - the Bureau of Letters. The Bureau registers and preliminarily considers written applications from citizens and sends them to the official whose competence includes the right to make a final decision on the issue raised in the letter.

Documents received via e-mail channels should be subject to the following processing:

· the sender of the e-mail starts the mail sending program and creates a message file, specifies its name, date and time of sending;

· the addressee receives an image of the document on the computer screen, and then prints it on paper;

Each subscriber is allocated an individual mailbox in e-mail, which is assigned a user code, and the exchange of electronic messages is carried out through these boxes;

· in the presence of e-mail, documents are processed and executed using automated registration. The sender must put a mark "corresponds to the original".

Documents received via facsimile channels should be processed as follows:

· the volume of the transmitted document (text, diagram, graphic image), made on A4 paper in black, should not exceed 5 sheets;

· a document for transmission via facsimile channels is submitted with an application of the established form, signed by the head of the department (applications are stored for 1 year);

· Responsibility for the content of information transmitted by fax lies with the executor who prepared the document and the head of the relevant department;

It is forbidden to transfer the text of the document marked "For official use";

· the document to be transferred is recorded in the journal of the established form without affixing a registration stamp, is transferred to the addressees against receipt on the day of their receipt, urgent - immediately;

· fax messages in foreign languages ​​are delivered to the addressee without translation.

4. Registration of documents: Registration of a document is a record of credentials about a document in the prescribed form, fixing the fact of its creation, sending or receiving.

Registration has three purposes:

record keeping of documents

control over their implementation

reference work on documents.

Documents subject to registration are entered into the registration form established in the organization (magazine, card, electronic card).

Organization of work with outgoing documents

Processing of outgoing documents to be sent by post is carried out by the DOW service in accordance with the Rules for the provision of postal services. The procedure for transmitting telegrams, fax messages, telephone messages, electronic documents using means of electrical communication and sending the paper original to the addressee is determined by the organization's office management instructions, taking into account the available hardware and software.

Main stages processing of outgoing documents include:

  • drafting the text of the draft outgoing document;
  • coordination of the draft document with interested officials by endorsement of the draft document;
  • signing (if necessary, approval) of the document;
  • registration in a journal or on a card and putting down indexes;
  • sending the document to the addressee;
  • filing a copy of the outgoing document in the case.

For sending, only fully executed, signed and registered documents are accepted with an indication of the case in which, in accordance with the nomenclature of cases, this document should be placed.

Documents to be sent are processed and sent on the day they are signed or no later than the next business day. The forwarding or replacement of a previously sent document is carried out at the direction of the person who signed the document, or the head of the DOW service.

Organization of work with internal documents

Internal documents (orders, instructions, rules, reports and explanatory notes, etc.) are prepared, executed and executed within the organization itself. The order in which they pass is as follows: stages:

  • drafting a document;
  • approval (vising) of the document;
  • signing the document by the head;
  • document registration;
  • reproduction and delivery of a copy of the document to performers;
  • document execution control;
  • filing of the executed document in the case.

At the stage of document execution, work with internal documents is carried out according to the scheme of work with incoming documents, including:

  • transfer of the document to the contractor;
  • execution control;
  • execution of the document;
  • filing of the executed document in the case.

Draft administrative documents, after preparation and coordination with interested departments and officials, are transferred to the DOW service, which monitors the correctness of their execution. The completed documents are submitted for signature to the management. After signing the documents are registered. Replicated copies signed by managers and registered administrative documents are sent to the relevant structural units.

Acceptance and transfer of documents between structural divisions is carried out through the persons responsible for the conduct of the proceedings in a particular structural division, with a corresponding mark in the registration and control form. The most important documents (including those put under control) are transferred against receipt through the unit that controls the execution of this document, or the secretary of the organization.

Features of the organization of work with personnel documents

The most important function of the personnel service is the accounting and maintenance of the reference apparatus of personnel documentation. Since all personnel documents have a special social significance, they are subject to strict accounting and registration.

There are various forms used in HR. registrations:

  • magazine;
  • card;
  • automated electronic.

The journal form is used to register orders for personnel, record personal affairs, movement and issue work books. Together with documents on personnel, these magazines are handed over to the archive, where they are stored for 75 years.

To account for the movement of personnel, registers of registration of hiring, transfers of workers, and dismissal from work can also be used. However, when automated systems are introduced into the work of personnel services, there is no need to maintain such logs.

The main reference array, which personnel officers constantly turn to, is the personal registration cards of employees. For employees who do not have a personal file in organizations, a personal card is the only accounting document that replaces it.

In small organizations (firms), personal cards are alphabetized by surnames, in large ones they are systematized by structural divisions, and within them - alphabetically by surnames. When an employee is dismissed, the capital card is removed from the file cabinet and, after completion, is transferred to the file cabinet of laid-off workers, where it is stored until it is prepared for archiving.

Features of working with personnel documents are manifested in the process of implementing the basic personnel procedures for hiring, transferring, dismissing an employee, each of which is drawn up by a chain of documents. This step-by-step procedure can be supplemented with other stages (for example, a competition for a position or a mandatory medical examination when concluding an employment contract with persons under the age of 18, as well as other persons in cases provided for by the Labor Code of the Russian Federation and other federal laws).

When transferring to another permanent job, the employee writes an application for transfer, on the basis of which changes are made to the employment contract and an order for transfer is drawn up in a unified form No. T-5, which is signed by the head of the organization or a person authorized by him. The employee gets acquainted with the text of the order against receipt. On the basis of the order, the relevant entries are made in the work book and the employee's personal card.

Incentives are documented by an order issued on the basis of a memorandum (representation) by the head of the structural unit in which the rewarded employee works. Based on the order, the personnel officer enters the relevant information in the work book and the employee's personal card.

The dismissal of an employee is also reflected in the chain of documents, starting with a statement or memo, on the basis of which an order is drawn up indicating the reason for dismissal and with reference to the relevant article of the Labor Code of the Russian Federation. After signing by the manager, the order is registered, the corresponding entry is made in the work book, personal card and personal account (Fig. 5.3).

Rice. 53.

All records of work, awards, incentives entered into the work book during the period of work in this organization are certified by the signature of the head of the organization or personnel service and the seal of the organization.

The employee gets acquainted with the text of the order and puts his signature. A copy of the dismissal order and the employee's statement (memo) are placed in a personal file, after which it is closed and processed for transfer to the archive for long-term storage. The personal card is moved to the file cabinet of laid-off workers and is put alphabetically by last name. The work book is issued to the dismissed person on the day of dismissal against signature in the work book registration log.

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